Guest Services

Guest Relations is available Monday through Friday. This person is often times the first point of contact for anyone newly admitted to Plaza. It is the Guest Relations goal to welcome the new patient by providing pertinent information about the facility and its services. Guest Relations also completes the Admission Packet with the patient and/or family member. Guest Relations also completes a Post Admission Satisfaction Survey within 72 hours, an Interim Satisfaction Survey approximately two weeks after the admission date (or randomly thereafter) and a Post Discharge Satisfaction Survey at the time of discharge. Guest Relations works closely with the Quality Assurance Director to identify any concerns or trends that are noted on the Satisfaction Surveys. This person also works as a liaison between the resident and social services for identifying any need items such as clothing or other basic necessities. Guest Relations can assist with the application process for anyone who wishes to visit during non-visiting hours.