Guest Relations is one of the first points of contact for our newly admitted patients. Available Monday through Friday, Guest Relations welcomes each new patient and their families to Plaza Healthcare and provides essential information about the facility’s policies, procedures, and services. Guest Relations is also responsible for completing the administrative admission paperwork with either the patient or their responsible party. 

Another Guest Relations endeavor involves patient satisfaction; within 72-hours of admitting, Guest Relations will complete a post-admission survey with the patient or their responsible party. A few weeks later, we will conduct an interim survey, and finally, prior to the patient’s discharge, we will complete a discharge satisfaction survey. We encourage all feedback, compliments or concerns, and share the survey’s contents with respective department directors to expand upon. Guest Relations works closely with the Quality Assurance and Performance Improvement [QAPI] Committee to identify trends and to recommend opportunities for employee recognition and growth. 

Guest Relations is available for questions or requests pertaining to visitation, salon services, and more. 

For more details, please contact our department at 480-874-5336.